Keep this page handy
Emergency & support contacts
Save this page before you need it. Every number is free to call, and an interpreter can join any of them through TIS.
In immediate danger
Call Triple Zero — police, fire, ambulance
Free from any phone, even with no credit or a locked screen.
000
Nowhere safe to stay, or can't afford essentials?
You're not the first student in this spot, and there's no shame in it — these services are free and used to helping.
Ask Izzy — find a bed, food & support near you
Free and anonymous. Covers every state and is kept up to date.
Visit
National Debt Helpline — free financial counselling
If money is the emergency. Independent, free, not a lender.
1800 007 007
1800RESPECT — if home isn't safe
24/7 support for family and domestic violence.
1800 737 732
Nationwide
Works anywhere in Australia.
Police, Fire, Ambulance — emergencies
Free from any phone. Ask for the service you need.
000
Emergency from a mobile (no/other signal)
Routes to 000 over any available network.
112
SES — storm & flood help
132 500
Police Assistance Line — non-urgent
For a crime that isn't happening right now.
131 444
Lifeline — crisis & suicide support
24/7. You can also text 0477 13 11 14.
13 11 14
Beyond Blue — mental health
24/7 anxiety and depression support.
1300 22 4636
1800RESPECT — domestic & sexual violence
24/7 confidential counselling.
1800 737 732
13YARN — First Nations crisis line
13 92 76
Poisons Information Centre
13 11 26
Translating & Interpreting Service (TIS)
Free interpreter to reach any of these services.
131 450
Fair Work Ombudsman — pay & work rights
Underpaid or mistreated at work? Start here.
13 13 94
Overseas Students Ombudsman
Free, independent help with problems with your provider.
1300 362 072
Victoria
Melbourne
New South Wales
Sydney
Queensland
Brisbane · Gold Coast
Western Australia
Perth
South Australia
Adelaide
Australian Capital Territory
Canberra
Northern Territory
Darwin
A few things specific to students
- Your university has a 24/7 campus security line and a student counselling service — save both from your uni's website in your first week.
- Short on money or food? Most universities and student unions run emergency financial grants, free food, and a welfare officer — search “[your uni] emergency financial assistance” or drop into your student union. It's exactly what they're for.
- Your OSHC card has a 24-hour emergency and claims line on the back — keep a photo of it on your phone.
- Problems with your provider (fees, enrolment, refunds)? The Overseas Students Ombudsman is free and independent.
- Being underpaid is common and fixable — check what you should be earning, and know it's illegal for an employer to punish you for asking.
LandMate lists these for convenience and reviews them periodically, but services and numbers can change. If you're ever unsure or in danger, call 000.