Privacy Policy

LandMate (“we”, “us”) operates this website to help international students settle in Australia. The entity responsible for your data is LandMate, operating in Australia. For any privacy question or request, contact us at hello@thelandmate.com.

We collect only what we need to run the service:

• Account details — when you sign up, our authentication provider (Clerk) stores your name and email address on our behalf.
• Content you submit — community questions and replies, marketplace and flatmate listings, scam reports, feedback, and waitlist sign-ups. Some of this is public by design (e.g. community posts show your display name).
• Usage data — basic, privacy-respecting analytics about which pages and features are used, and limited technical data (such as your IP address) used for security and abuse-prevention (rate limiting).

• To provide the service — your account, your posts, your saved guides and plan.
• To send service emails you'd expect (e.g. a welcome message, reply notifications, and the community digest if you opt in). You can adjust notification preferences in your profile.
• To keep the platform safe — moderating content and preventing spam and abuse.
• To understand and improve how the product is used, in aggregate.

We do not sell your personal information.

We use a small number of trusted processors to operate LandMate. Each only receives the data needed for its function:

• Clerk — authentication and account management.
• Supabase — database hosting for your content and account records.
• Resend — sending transactional and digest emails.
• Vercel — website hosting and aggregate analytics.
• Upstash — rate-limiting to prevent abuse.

These providers operate in the United States and other jurisdictions. Each is bound by standard contractual data protection obligations consistent with Australian Privacy Principle 8 (cross-border disclosure).

We use cookies that are strictly necessary for sign-in and security. We also use privacy-preserving analytics (Vercel Analytics) which does not use cookies and does not track individuals across sites. No advertising or third-party tracking cookies are used.

We keep your information for as long as your account is active or as needed to provide the service. If you delete your account, we delete or anonymise your personal data within 30 days, except where retention is required by law or for legitimate security purposes (e.g. abuse-prevention logs, which are kept for up to 12 months).

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to certain processing. To make a request, email hello@thelandmate.com. You can also delete most content you posted directly from your profile. If you are in Australia, you may also contact the Office of the Australian Information Commissioner (OAIC) about a privacy concern.

LandMate is intended for students aged 16 and over. We do not knowingly collect data from children under that age. If you believe a child under 16 has provided personal information, please contact us and we will promptly delete it.

We may update this policy from time to time. We'll change the “last updated” date above and, for material changes, give you reasonable notice.

Questions? Email hello@thelandmate.com. See also our Terms of Service.